Veon Media (UK) Limited
Last updated: 6 August 2026
1. Who we are
Veon Media (UK) Limited is the controller of the personal information described in this policy. This means that we decide why and how that information is used.
Company number: 15694787
Registered office: 71 to 75 Shelton Street, Covent Garden, London, United Kingdom, WC2H 9JQ
Head office: Floor 22, Alpha Tower, Suffolk Street Queensway, Birmingham, B1 1TT
Email: hello@veonmedia.com
Telephone: 0121 661 1886
2. Scope of this policy
This policy explains how we collect and use personal information when you visit veonmedia.com, contact us, request a quotation, subscribe to our newsletter, create or use a client account or portal, become a client, or otherwise deal with us in connection with our web design, search engine optimisation and related services.
This policy applies to individuals, sole traders and people acting for businesses or other organisations. It should be read with any service terms, contract terms and cookie information that we give you.
3. Personal information we collect
Identity and contact information. This may include your name, organisation, job title, postal address, email address, telephone number and communication preferences.
Enquiry and project information. This may include the information you enter into a website form, the service you are interested in, your budget or timescale, messages, documents, feedback and other information you choose to give us.
Client and account information. This may include account identifiers, login and access records, contracts, instructions, project records, support requests, invoices, payment status and correspondence.
Newsletter information. This includes your email address, subscription status, consent record and unsubscribe record.
Website and device information. This may include your internet protocol address, device type, browser type, operating system, approximate location, referring website, pages viewed, actions taken, dates and times of visits, cookie identifiers and advertising identifiers.
We do not ask you to send special category information, such as health information, through our general website forms. Please do not provide it unless it is necessary and we have asked you to do so.
4. How we collect personal information
We collect information directly from you when you complete a form, contact us by email or telephone, subscribe to our newsletter, use a client account or portal, enter into a contract with us, pay an invoice, attend a meeting or otherwise communicate with us.
We collect some information automatically through our website, cookies, tags and similar technologies. We also receive campaign and interaction information from Google and Meta when you interact with our website or advertising, subject to your choices and the controls described in section 8.
If you act for a client, supplier or other organisation, that organisation may give us your business contact details and information about your role.
5. Why we use personal information and our lawful bases
Responding to enquiries and preparing quotations
We use your contact details and enquiry information to respond, understand your requirements, arrange discussions and prepare a quotation or proposal. We rely on taking steps at your request before entering into a contract. Where you act for an organisation, we rely on our legitimate interests in developing our business and communicating with prospective clients.
Providing and managing our services
We use client, account, project and communication information to deliver services, manage projects, operate the client portal, provide support, administer contracts, invoice clients and collect payment. We rely on performance of a contract where the contract is with you. Where the contract is with an organisation, we rely on our legitimate interests in performing that contract and managing the relationship.
Keeping business and financial records
We use contract, invoice, payment and communication records for accounting, tax, audit, insurance and record keeping. We rely on our legal obligations and, where appropriate, our legitimate interests in maintaining accurate records and protecting our legal position.
Sending our newsletter
We use your email address to send our newsletter only where you have actively subscribed. We rely on your consent. You can withdraw consent at any time by using the unsubscribe option in a message or by contacting us. Withdrawing consent does not affect the lawfulness of earlier use.
Measuring website use
We use Google Analytics and tags deployed through Google Tag Manager to understand how visitors use our website and to improve its content, performance and user experience. For non essential analytics technologies, we rely on your consent.
Measuring and improving advertising
We use Google Ads tracking and Meta Pixel to measure advertising results, understand whether advertisements lead to enquiries and, where enabled, build or reach relevant audiences. For advertising cookies, tags and similar technologies, we rely on your consent.
Security, misuse and legal claims
We use account, technical and communication information to secure our website and portal, prevent misuse, investigate incidents, enforce our terms and establish, exercise or defend legal claims. We rely on our legitimate interests in protecting our systems, business and users, and on legal obligations where they apply.
Where we rely on legitimate interests, we consider whether the use is necessary and balance our interests against your rights and reasonable expectations. You may ask us for more information about that assessment.
6. If you do not provide information
You do not have to give us personal information merely to browse our website, except for information collected by strictly necessary technologies.
If you do not provide information needed for an enquiry, account, quotation or contract, we may be unable to respond, open or maintain an account, provide a quotation or deliver the relevant service.
7. Who we share personal information with
We share personal information only where reasonably necessary for the purposes described in this policy. Recipients may include website hosting, security, form delivery, email, newsletter, client portal, cloud storage, accounting and information technology service providers.
We also share relevant website and campaign information with Google in connection with Google Analytics, Google Tag Manager and Google Ads, and with Meta in connection with Meta Pixel.
We may share information with professional advisers, including accountants, insurers, auditors and legal advisers, and with public authorities, regulators, courts, law enforcement bodies or other parties where disclosure is required by law or reasonably necessary to protect rights, property or safety.
If our business or assets are sold, reorganised or transferred, relevant information may be disclosed to prospective and actual buyers, investors and advisers, subject to suitable confidentiality and data protection arrangements.
Service providers acting for us may use personal information only for agreed purposes and in accordance with our instructions, contracts and applicable law. Some recipients, such as Google or Meta, may also act as independent controllers for parts of their services. Their own privacy information explains those uses.
8. Cookies, tags and similar technologies
Our website uses strictly necessary technologies for functions such as security, account access and remembering privacy choices. These technologies do not require consent where the law provides an exception, but we still provide information about them.
We also use Google Analytics, Google Tag Manager, Google Ads tracking and Meta Pixel. Google Tag Manager helps deploy and manage tags. The tags it loads may collect information and place or read identifiers on your device.
We ask for consent before activating non essential analytics and advertising technologies. You can accept, reject or change your choices through the cookie controls on our website. Withdrawing consent does not affect the lawfulness of earlier use. Your browser may also allow you to block or delete cookies, although doing so may affect website functions.
The cookie controls provide current details of the technologies in use, their purposes, providers and storage periods. Those details may change when our website configuration changes.
9. International transfers
Some service providers, including providers connected with Google, Meta, email, cloud hosting or client systems, may process personal information outside the United Kingdom or allow it to be accessed from another country.
Where this is a restricted transfer under UK data protection law, we use an approved transfer mechanism as applicable. This may include United Kingdom adequacy regulations, the International Data Transfer Agreement, the United Kingdom Addendum to approved standard contractual clauses, or another legally permitted safeguard. We also consider whether additional technical or contractual measures are needed.
You may contact us for further information about the safeguards relevant to your personal information and how to obtain a copy of them, subject to any necessary redactions.
10. How long we keep personal information
Enquiries. We keep enquiry records for 24 months after our last meaningful contact. If an enquiry becomes a client relationship, relevant information forms part of the client record.
Client records. We keep client and project records for 6 years after the client relationship ends. We may keep particular records for longer where this is required by law, a dispute or legal claim, or a specific regulatory or insurance requirement.
Newsletter records. We keep your marketing record until you withdraw consent or unsubscribe. After that, we may keep a minimal suppression record for as long as necessary to make sure that we respect your choice and do not send further marketing.
Website, account and campaign records. We keep these records only for as long as needed for security, account operation, website analysis and campaign measurement, taking account of the settings and retention controls offered by the relevant provider. Current cookie storage periods are shown in the website cookie controls.
We may retain information for longer where necessary to comply with law, respond to an investigation, preserve evidence or establish, exercise or defend legal claims. When information is no longer required, we delete it, anonymise it or put it beyond use in accordance with our systems and legal obligations.
11. How we protect personal information
We use proportionate technical and organisational measures designed to protect personal information against accidental or unlawful loss, misuse, alteration, disclosure or access.
Measures may include access controls, authentication, updates, backups, monitoring, staff procedures and contractual controls for service providers.
No internet transmission or storage system is completely secure. If a personal information breach creates a risk that requires notification, we will notify the Information Commissioner and affected individuals as required by law.
12. Your data protection rights
Depending on the circumstances and the lawful basis used, you may have the right to ask us for access to your personal information, correction of inaccurate information, deletion of information, restriction of use, or transfer of information you provided in a structured and commonly used format.
You may object to use based on legitimate interests. You have an absolute right to object to direct marketing. Where we rely on consent, you may withdraw it at any time.
These rights are not absolute. An exemption may apply, or we may need to keep information where the law requires or permits us to do so. We may ask for information needed to confirm your identity and protect personal information from unauthorised disclosure.
To exercise a right, email hello@veonmedia.com or write to our head office. We will respond without undue delay and normally within one month. We do not usually charge a fee, but the law permits a reasonable fee or refusal in limited circumstances.
13. Complaints
Please contact us first if you have a concern about how we use personal information. We will investigate and try to resolve it.
You also have the right to complain to the Information Commissioner, the United Kingdom regulator for data protection. You can find current contact details and make a complaint at ico.org.uk or telephone 0303 123 1113.
The Information Commissioner has stated that its head office will move during 2026, so its website should be used for current postal details.
14. Other websites
Our website may link to websites, platforms or services operated by other organisations. We do not control their use of personal information.
You should read their privacy information before giving them personal information.
15. Changes to this policy
We may update this policy when our services, systems, providers or legal obligations change.
The current version will be published on our website with its last updated date. Where a change is significant, we will take reasonable steps to bring it to the attention of affected people.
