- Web Design & Development
Date
July, 2026
Client
Cuppa Squad
Category
Web Design
Location
West Midlands, UK
Cuppa Squad needed a complete website redesign that modernised its digital presence while making essential information easier to access. As a community charity supporting people living with long-term health conditions, the website had to work equally well for those seeking support, attending local groups, discovering events, or looking to donate.
The redesigned website combines a warmer, more contemporary visual style with simple navigation, clear messaging, and prominent routes to support, events, Gift Aid, and donations.
Challenge & Solution
The challenge was to modernise the website without creating unnecessary complexity. Visitors may arrive looking for help, practical information, an upcoming community session, or a way to support the charity, so the experience needed to feel welcoming and immediately understandable.
We restructured the website around the needs of these different users, reducing friction and making the most important information easier to find. Clear calls to action guide visitors towards accessing support, viewing events, donating, or completing a Gift Aid declaration.
The result is a cleaner and more accessible website that reflects Cuppa Squad’s friendly, community-led approach while giving the organisation a more professional digital presence.
- Website redesign
- User-focused navigation
- Donation and Gift Aid journeys
Our Process
We began by identifying the key reasons people visit the website and prioritising the information they need most. This allowed us to build a clearer content structure around support, community groups, events, donations, and the charity’s wider mission.
The visual design was then refreshed to feel modern, approachable, and trustworthy without losing the personality of the organisation.
We also created a dynamic events system. Whenever the Cuppa Squad team publishes a new event, it is automatically pulled into the relevant areas of the website with the essential information visitors need. This reduces ongoing administration, keeps the website current, and removes the need to manually rebuild event sections.
Gift Aid and donation information was also simplified and given greater prominence, helping supporters understand how their contributions can have a greater impact. Cuppa Squad’s Gift Aid messaging explains that an eligible £1 donation can become £1.25.
Result Driven
A modern, responsive charity website designed to make information and support easier to access.
The new structure gives people living with long-term health conditions a clearer route to the help they need, while making it easier for supporters to discover events, donate, and understand Gift Aid.
The dynamic event integration also gives the Cuppa Squad team a more scalable system, allowing them to publish information once and have it displayed automatically across the website.
- Modern website redesign
- Improved support-focused customer journeys
- Dynamic event integration
- Clear donation and Gift Aid information
- Simplified ongoing website management
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